Effective date: 17 August 2025
Who we are: SPCM RELOCATIONS, a brand of Singhania Packers and Cargo Movers (“we”, “us”, “our”). Website: spcmrelocations.com.
Contact: privacy@spcmrelocations.com | +91 98243 02113 | [registered address]
1) Scope
This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you:
- visit or use spcmrelocations.com and our city pages,
- request a quote or book a move,
- communicate with us via phone, SMS, WhatsApp, email, forms, or social media,
- receive our services (household shifting, car/two-wheeler transport, packing, loading/unloading, etc.).
By using our website or services, you consent to this Policy.
2) Personal data we collect
a) Information you provide
- Identity & contact: name, phone number, email, company name (for B2B), GSTIN (if billed to business).
- Move details: pickup & drop addresses, floor & lift info, society entry rules, inventory list, preferred dates/times.
- Media for estimation/claims (optional): photos/videos of goods and access points.
- Documents (optional/when required): KYC for insurance or gated community entry passes.
- Feedback/support: messages, tickets, survey responses.
b) Payments
- Payments are processed by our payment gateway (e.g., Razorpay/PayU/Stripe). We do not store full card/UPI details. We may receive masked data (last four digits), payment method, transaction ID, and status.
c) Communications & recordings
- Calls to our support numbers may be recorded for training, dispute resolution, and quality assurance.
- WhatsApp/SMS messages and emails sent to us are retained per our retention policy below.
d) Website & cookies
- Device/usage data: IP address, device/browser type, pages visited, time on page, referrals.
- Cookies & similar tech: to keep the site secure, remember preferences, measure analytics (e.g., Google Analytics), and run advertising/remarketing where applicable.
e) CCTV (where applicable)
- Our warehouses/offices/vehicle yards may use CCTV for safety and theft prevention.
3) How we use personal data
- Provide services: generate quotes, plan routes, schedule crews, pack/transport/unpack goods, coordinate car/bike carriers, handle claims.
- Communication: confirmations, updates, delivery ETAs, invoices, support.
- Safety & compliance: KYC where required by society/authority, fraud prevention, legal obligations (tax, accounting).
- Improvement & analytics: understand site usage and improve operations.
- Marketing (optional): send service updates, offers, testimonials requests. You can opt out anytime.
Legal bases / grounds: your consent, performance of a contract (providing the move), compliance with law, and our legitimate uses (fraud prevention, service improvement).
4) Sharing & disclosure
We may share your data with:
- Operational partners: trucking/driver partners, loading/unloading associates, warehouse providers, intercity carrier networks.
- Insurance partners/assessors: when you opt for insurance or for claims.
- Payment processors: to complete transactions.
- Technology vendors: website hosting, email/WhatsApp tools, analytics, CRM/helpdesk.
- Authorities: when legally required (court orders, law enforcement).
We require third parties to protect your data and use it only for the stated purpose.
5) International transfers
Our cloud/email/analytics providers may store or process data outside India. We take reasonable steps to ensure comparable safeguards are in place.
6) Retention
We keep data only as long as needed for the purposes above or as required by law.
- Leads that don’t convert: up to 24 months from last interaction.
- Customer/job records & invoices: up to 8 financial years (tax & accounting).
- Call recordings: up to 180 days, unless needed for disputes.
- WhatsApp/SMS/email threads: up to 24 months from last reply.
- CCTV footage: typically 30–90 days unless required for an incident.
- Cookies/analytics: per provider defaults (see your browser settings).
7) Your choices & rights
Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete data that’s no longer required (subject to legal retention).
- Withdraw consent for marketing or optional processing.
- Opt out of marketing at any time (reply STOP/UNSUBSCRIBE or email us).
- Manage cookies via your browser and our cookie banner (where enabled).
To exercise rights, email privacy@spcmrelocations.com with subject “Data Request – SPCM” and include your name, phone number used with us, and what you need (access/correction/deletion/withdraw consent).
8) Security
We use reasonable administrative, technical, and physical safeguards, including:
- encryption in transit (HTTPS),
- role-based access and logging,
- restricted access to job files and inventory photos,
- staff confidentiality obligations and training.
However, no method of transmission or storage is 100% secure.
9) Children’s data
Our services and site are not intended for individuals under 18. If you believe a minor has provided data, contact us to remove it.
10) Third-party links
Our site may include links to third-party websites/apps. Their privacy practices are their own; please review their policies.
11) Marketing & WhatsApp consent
By providing your phone number or clicking our WhatsApp link, you consent to receive transactional and service updates on WhatsApp/SMS/calls. You can withdraw consent by replying STOP or emailing privacy@spcmrelocations.com.
12) Grievance Officer (India – DPDP)
Grievance Officer: [Name / Title]
Email: privacy@spcmrelocations.com
Phone: +91 98243 02113
Address: [registered address]
We aim to acknowledge your concern within 48 hours and resolve it within 15 days.
13) Changes to this Policy
We may update this Policy from time to time. The latest version will always be posted at spcmrelocations.com/privacy-policy with the updated Effective date.
Quick Summary (TL;DR)
We collect only what we need to quote and execute your move (contact + move details + optional photos), keep it secure, share it with trusted partners to deliver the service, retain it only as long as necessary or legally required, and you can ask us to access/correct/delete or opt out of marketing anytime.
Optional: Cookie Notice (short text for your banner)
We use cookies to run our site, keep it secure, and to measure performance. By continuing, you agree to our use of cookies. Manage settings in your browser. See our Privacy Policy for details.